Until now, Incident Response services had to be contracted On-Demand after an incident has occurred, which has been very costly, slow, and risking quick recovery for our clients.
Today we are excited to announce that we have partnered with ConnectWise Incident Response Services to provide immediate, 24/7, real-time management and guidance to effectively assess, investigate, contain, and remediate severe security incidents.
Together, we’ll fast track actions and techniques that speed incident response. Recovery procedures examine forensics to determine the extent of compromise and analysis of tactics used.
When IT systems are breached, you’ll get the fastest response with the confidence of knowing you’re backed by a world-class team of 160+ analysts armed with advanced tools, analytics, and proven experience.
WE’VE GOT YOUR BACK!
24/7/365 ACCESS TO CYBER EXPERTS
Real-time incident management coordinated within established processes and playbooks.
Formal analysis reports detailing observed and recommended tactical and strategic improvements.
Flexible Service Options
Retainer-Based
Pre-paid for a defined block of hours purchased at a discounted rate
Guarantees the fastest response times under an SLA
“On-Demand”
A contractual agreement guaranteeing a specified hourly rate prior to work occurring on an incident that falls outside of existing SOC incident support
Allows incident response activities to begin unhindered; charges are applied after engaging the Incident Response Service team during an incident
Summary of Incident Response Features
| Key Elements | SOC/SIEM Services: Paid Separately | Incident Response:Retainer | Incident Response:“On Demand” |
|---|---|---|---|
|
Service Level Agreements (SLA) Initial response |
Service queue Dependent on SOC SLAs |
Initial triage Priority 1-hour |
Initial triage Priority 4-hour |
| Service model |
SOC Service Subscription |
12 month retainer | 12 month retainer |
|
Minimum block of hours *(Min expected usage per incident: 15 hours) |
NA | 10 hours | 25 hours |
| Price per hour | NA |
$300/hr (Paid Monthly) |
$500/hr (Paid at time of incident) |
|
24/7/365 Access to Incident Responders |
SOC case escalation |
Prioritize access (On-call availability) |
Prioritize access (On-call availability) |
|
Dedicated Incident Coordination Manager |
-- | YES | YES |
| Work w/Insurance Provider | -- | YES | YES |
|
Incident Response Services Onboarding & Preparedness Guide |
-- | YES | YES |
|
Enhanced incident response tools |
-- | YES | YES |
| Incident analysis, reporting and review meeting | -- | YES | YES |