Tailored IT Support Services in Washington DC

For many businesses and organizations in Washington DC, finding trustworthy, reliable, full-service IT support can be challenging. We understand well the challenges involved in getting the IT support required by SMBs and larger organizations, and have answered the call with a superior program of IT service and support. As a result, we can safely say that yes, IT support can be as easy as calling up one of our seasoned experts!

Can IT Support Really Be This Easy?

We get this question from our clients from time to time, and our answer is always the same – Yes! With Intelice Solutions in your corner, there’s no more need for worry or lost sleep over either possible or actual IT issues. We offer the widest range of IT solutions available, including:

  • Cloud computing solutions that keep you in compliance, competitive, and connected.
  • Mobile management strategies that make cyber safety and data protection #1.
  • Industry-leading business intelligence solutions across multiple at-risk industries.
  • Disaster recovery and business continuity plans and solutions that keep you in business.
  • Unsurpassed Microsoft Office 365 support that turns your office (virtual and actual) into a collaboration-friendly project zone.

And, we make getting all that and more as easy as a phone call or email message to our friendly, helpful staff. And, in case of an IT emergency, our IT support in Washington DC is also among the best in the business, because we make it eminently easy to ask for and get help right when you need it via our 24/7 Help Desk.

IT Support in Washington DC Designed for Discerning Enterprises

We also act as a trusted business advisor, providing outsourced IT consulting that can get your computer network optimized in no time, alongside our managed IT support services proffered at a monthly, flat-fee level. This allows discerning organizations to decide exactly what level of scalable IT support they require and want to take on. Either way, we’re a champion of your business goals and objectives right down the line.

Get Better IT Support Solutions In Washington DC

Don’t let another day go by with substandard IT support! Let us be your gurus of better IT support in DC, getting you to the level at which your computer network needs to perform. Call us at (301) 664-6800, or email us at Info@Intelice.com for more information.

1. Why Should My Company Outsource IT Support Services?

Outsourcing IT support services has numerous advantages for your company. These benefits include boosting project implementation speed, minimizing IT costs, ensuring system reliability, and reducing cyberattack risk.

As technology becomes increasingly complex, you need access to highly skilled experts trained in specific technologies. IT support companies employ techs with hands-on experience with a wide selection of technologies. At the same time, these teams provide professional services at affordable prices, thanks to the tiered pricing approach.

Another essential advantage of working with an established vendor like Intelice is gaining access to cutting-edge technologies. As a result, you no longer worry about investing in costly technologies to keep systems running efficiently. On the other hand, you bolster your company’s capacity to guarantee compliance and the security of critical information technology infrastructure.

2. What to Watch Out for When Hiring an IT Support Company?

The ideal IT firm has offices closer to your premises, ensuring faster response time to emergencies. As such, you leverage quicker intervention in the event of a system malfunction. Another critical consideration is hiring a vendor with substantial experience in your industry. The service provider should understand the intricacies of your core business processes and help you enhance efficiency and innovation.

A good IT support company can scale services to meet your organization’s expanding tech requirements. This capability eliminates the need to switch from one vendor to another when your business operations outgrow the IT firm’s capabilities. You need to verify the number of tech experts the company employs in various departments. The number of IT experts operating the help desk is a critical aspect that needs attention.

Many reliable IT firms offer service level agreements, which act as a benchmark for service expectations.

3. How Do I Know if the IT Support Company I'm Hiring Is Good?

The combined experience and skillsets of the service provider’s technicians are vital determinants. Certified IT experts are a must-have for a vendor; otherwise, the outsourced technicians may experiment with your IT infrastructure resulting in disastrous consequences. Data backup and recovery capabilities also play a crucial role in keeping your business running.

A good firm partners with leading hardware and software manufacturers, such as Google, Hewlett Packard (HP), Microsoft, and Xerox. Recognition by these tech giants is a clear sign of competence. IT firms that partner with the likes of Microsoft and Google earn designations like Microsoft Gold Certified Partner. Some firms win Partner of the Year awards in recognition of their tech wizardry.

4. What Certifications Should My IT Support Company Have?

The right choice of a managed service provider (MSP) holds a wide selection of certifications. Some examples include NAV, Serenic, Certified Information Systems Auditor (CISA), Azure, Jet Global, and CISSP (Certified Information Systems Security Professional).

CISSP is a certification for IT security experts issued by the ISC (International Information Systems Security Certification Consortium). On the other hand, IT professionals with the CISA certification specialize in systems auditing.

5. Should My IT Company Use a Professional Ticketing System?

Information technology firms using professional ticketing systems enhance the customer experience. A tech expert helps you troubleshoot issues and keeps track of the interaction. The system also enables IT professionals to prioritize tasks based on various aspects, such as the query’s complexity.

In addition, these systems eliminate the need to use spreadsheets and email, which can easily create confusion. Ticketing ensures that IT experts focus on resolving issues than trying to track tasks in the system. They take advantage of automated alerts and notifications, ticket prioritization, status management, routing, and categorization.

In the end, IT support service providers like Intelice ensure staff accountability by allowing managers to track staff productivity. Additionally, the vendors glean insights from the system to optimize support processes and drive resource decisions, which helps increase customer satisfaction

6. Does My IT Support Company Ensure the Security of My Data?

IT support companies like Intelice have the expertise your organization needs to safeguard data and network protection. They offer holistic, proactive IT security solutions to protect against wide-ranging threats. You can expect information security experts to conduct detailed systems audits to identify gaps and vulnerabilities in your infrastructure.

The implementation of robust security measures helps guarantee regulatory compliance. Some measures employed by cybersecurity experts include setting up firewalls, user awareness training, multi-factor authentication, web gateway security, device protection, 24/7 network monitoring, and advanced encryption.

With these measures, you can feel confident that your entire workforce, including remote teams, can securely access your organization’s systems.

7. How Do I Switch My IT Company if I'm Not Happy?

If you are unhappy about your current vendor’s services, you can switch to another service provider. However, switching to a new IT support services company can be fraught with risks and challenges. Before making the final decision, evaluate your organization’s reasons for the change.

You should conduct thorough research to identify suitable replacements. Once you cancel the contract with the current vendor, the two service providers need to collaborate to ensure the switch proceeds as smoothly as possible.