What kind of IT support are you currently getting? Do you get everything promised by an IT services company — and do you get it consistently, vigilantly, and at a fantastic, affordable rate that makes your IT management a simple affair? If not, Intelice leads managed IT service providers in Washington DC through a vigorous program of best practices in IT services and an escalation upward towards across-the-board excellence for all our clients.

What the really successful MSPs do to bring clients on board and make sure they’re retaining them is one of the key themes that keeps coming up due to our interactions with our clients. iI’s all about diligent engagement with you the client throughout your lifecycle. Whether it’s at the pre-sale stage, when we’re investigating leads and onboarding a new client or just engaging and doing day-to-day business with them — all of it is of paramount importance. I think there are a bunch of different activities and events and things that can and should be done throughout all the stages of the client’s business lifecycle that is key for us in retaining our clients.

Mastering the mindful things that go into client retention and satisfaction is a year-round priority for Intelice — alongside arraying our IT expertise on each call-out. Similarly, ensuring great client relationships is one of the main goals for our organization.

Here’s more on how we go about client retention and why it’s so important:

Everybody in the company is responsible for client retention. We don’t consider ourselves to be a typical MSP; we have a number of technical talents on staff who are always busy working on projects. They might have an account manager or sales person that works with an individual client, and they might have someone that handles billing. All of our staff from A to Z are taught to have meaningful interactions with every one of our clients. They all have different jobs to do and ways to deliver IT excellence. We believe a major key to success is having all our staff in the mindset of how best to keep the relationship with our client rosy and beneficial to them.

We’re no exception to the golden rule that managed services providers (MSPs) should never underestimate the importance and core business worth of establishing an ongoing service relationship with clients. We can enable consistent, long-term revenue streams that significantly boost the valuation of our clients’ businesses — along with our own. The business-conscious customization of the IT services MSPs like us can offer our clients combines with the other points to reduce churn, maximize customer retention, and boost profits on both sides of the SLA (service level agreement).

How’s Your Security Readiness?

We all know full well how expensive cybersecurity breaches are. Even if you already have “industry-leading cybersecurity services,” modern malware tactics can be sophisticated enough to 100% guarantee that your proprietary and client data will remain safe. A single breach at a client site can spell countless work hours lost to remediation and disaster recovery—not to mention the damage it does to the trust your clients placed in you and your services.

So, what’s the answer?

Small and mid-size businesses have the same endpoint security needs as larger enterprises, but many find it difficult to implement due to high costs. No worries with Intelice — we offer endpoint security protocols that can give SMBs a leg-up on their competitors, at roughly similar rates that the big corporations get.

We believe your IT systems should be tailored to your business, not the other way around.

Here’s an excerpt from an article we really liked on CIO.com called, “How to Get the Most from a Managed IT Services Provider”:

More than just tackling a specific domain such as email hosting or customer relationship management, having a managed IT service provider in Washington DC as part of your IT mix can free up internal IT staff for more strategic projects.

And, from our end, establishing a strong, strategic partnership with your MSP is essential. Here, we take a look at the current state of managed IT service providers, where companies are employing the MSP model and how to get the most of your MSP partnership.

Growth of Managed IT Service Providers is Steady

But, it doesn’t mean we can afford to overlook quality service interactions for one minute.

Managed services comprise the second-most popular business model in the channel today, according to IT industry trade association CompTIA‘s Fifth Annual Trends in Managed Services study. Three-in-10 MSPs surveyed by CompTIA ranked managed services as the leading generator of revenue in the previous 12 months, second to the 44 percent that pointed to IT solutions (such as projects incorporating hardware, software and services), but ahead of other business model choices like value-added resellers (VARs), IT support, and help desk and consulting services.

Resist the urge to bargain shop for managed IT service providers in Washington DC.

Organizations are increasingly to turn to MSPs to handle elements of their IT requirements as part of a collaborative arrangement with the internal IT department, according to CompTIA’s research. Companies have become more familiar with managed services and are turning to them for certain IT functions, particularly email hosting, customer relationship management (CRM) applications, storage, backup and recovery and network monitoring.

Our IT Solutions Cover All Industries and Needs

We offer flexible and innovative IT strategies for companies across all industries (including not-for-profits), niche markets, and of all sizes. Whether you are a small or mid-sized business or large organization – our “Vision Mission” includes you and your operational objectives. It also includes:

We’re ready to be your managed service provider of choice in DC, Maryland, and Northern Virginia.

Make Sure to Choose the Correct Managed IT Service Provider in Washington DC

But, hey – no sweat! We make choosing from the many managed IT service providers in Washington DC easy. Don’t settle for substandard IT solutions in Washington DC – contact us for a no-obligation IT services consultation today, either by phone at 301-664-6800, or email us at info@intelice.com for more information on getting started.